TallTree Pictures Limited ("TallTree", "Us", "We" or "Our") is committed to protecting Our users' privacy. We offer this statement to inform Our users of how We define, gather and use personally identifiable information ("Personal Information"), which they submit to Us via this Site. TallTree will take reasonable steps to protect Personal Information submitted by users of this Site in such a way as is consistent with this Privacy Statement and in accordance with all applicable data protection and privacy law. The Personal Information that TallTree collects from users includes the following: a person's full name, address, telephone number, date of birth and/ or email address.

If you do not wish Us to process your Personal Information for the reasons and in the manner set out in this Privacy Statement, please do not use this Site or any of the services available through it.

These Online Product Sale Terms and Conditions (the "Terms") incorporate the Privacy Statement, Cookie Statement and Web Site Terms and Conditions. Together they govern your use of the www.talltreepictures.co.uk web site (the "Site" and your relationship with TallTree Pictures Limited ("TallTree", "Us", "We" or "Our") related to purchases made from the Site. 

Please read these Terms carefully before ordering any product from the Site as they affect your legal rights and responsibilities, and set out the basis on which TallTree makes products available to you.

All orders and purchases from the Site will be governed by these Terms. If you do not agree to these Terms, please do not order products from the Site. THESE TERMS DO NOT AFFECT YOUR STATUTORY RIGHTS.

2. AGE RESTRICTIONS

You must be at least 18 years old to order products on the Site.

You are not permitted to buy an age-restricted product if you are under the age limit specified for that product. If you are ordering for any other person, it is your responsibility to ensure that the intended recipient is of the appropriate age to view and use the product. If a child watches or uses an age-restricted title when they are not of the relevant age, they may become upset by the content of such title. TallTree urges you to act responsibly when choosing products for use by others.

3. YOUR USE OF THIS SITE

This Site and the products offered on the Site are for personal, non-commercial use in Great Britain (England, Scotland and Wales), the Isle of Man and the Channel Islands (the "Territory").

The prices payable for the products that you order are clearly set out on the Site. All prices are expressed inclusive of any VAT payable unless otherwise indicated. You will be informed before your order is accepted of all delivery charges for the products that you order.

Every effort is made to ensure that prices shown on the Site are correct. In the unlikely event that an error is made in the price shown on the Site, We will not be obliged to supply the product to you at the stated price. In those circumstances, We will not dispatch the item but will notify the correct price to you so you can decide whether to proceed with your order at that price.

4. AVAILABILITY

Items that are currently in stock will be clearly indicated on the Site. However, occasionally We may be unable to supply a particular item despite it being shown as in stock on the Site. If this happens, We will notify you as soon as possible.

5. ACCEPTANCE

There will be no contract between you and Us unless and until you receive confirmation from Us that the product(s) that you have ordered are being dispatched. Your order is an offer to buy from Us. Nothing that We do or say (including receiving payment from you in accordance with your offer) will amount to any acceptance of that offer until We actually confirm that the product(s) are being dispatched.

At the moment that the products are dispatched (and not before), a contract will be made between you and Us for the sale by Us, and purchase by you, of the ordered product(s). At any point up until then, We may decline to supply the product(s) to you.

6. DELIVERY

We shall deliver the products to the delivery address that you supply when ordering.

We aim to deliver your order to you in one single delivery (subject to availability) and as quickly as is possible. Most products will be posted to you within 14 working days of receiving your order. We will advise you by email if there is likely to be a delay in dispatching your order. The products will normally be posted to you by Royal Mail.

Any times or dates stated on the Site for delivery are estimates only. We will make all reasonable efforts to deliver products within the time specified and, other than in the case of pre-orders or where We notify you that We are awaiting stock, this should be within 30 days of your order being acknowledged. We do not accept responsibility for failure to deliver within that time if it is for a reason that is outside of Our control.

Ownership of the products that you order will not pass to you until We have delivered the product. When a product is delivered, risk of damage to, or loss of, the product passes to you.

7. CANCELLATION

You may cancel your order at any time before it is dispatched by contacting TallTree Pictures directly by either telephone or email details available in this section of the Site. If the item has not been dispatched, and We have sufficient time to prevent dispatch, We will not process payment from your card, or fully refund your payment.

In the event that you cancel your order too late for Us to prevent dispatch, or after the product(s) have already been dispatched, you can refuse to take delivery so that the ordered product(s) are returned to Us and, provided that you have not opened or damaged the ordered product(s), We will refund the price paid to your card.

If you have taken delivery you must contact Us within 7 working days of receipt to organise a return and refund – for details on Our return and refund processes, please see the 'Returns' section at paragraph 8, below.

If you do not return the product(s) within 30 days of your notice of cancellation (whether such notice is given under this paragraph 7, or under paragraph 8) then, after Our reasonable attempts to recover the product(s), you will be deemed to have accepted the product(s), at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Site.

8. RETURNS

We hope you will be happy with your purchase but should you wish to return any product that you have received please get in touch with us directly. Provided that you notify Us of your cancellation of any ordered product:

• within the 7 working day cancellation period (as set out in paragraph 7,above), for any reason, or
• within 30 days of dispatch to you if the items are damaged when delivered, defective or faulty,

and you return the relevant product to Us in accordance with the returns processes set out below, We will either refund the cost of the relevant product to you or, if appropriate, replace or repair the relevant product. We may not accept a return where the reason for the return is your misuse of the product. This does not affect your statutory rights.

• 1. If you wish to return a product within the periods set out above, please get in contact with our customer service personnel to inform us that you wish to do so. If you wish to return a product because it is damaged or faulty, please let Us know at that time.
• 2. You will then be provided with a returns reference number, and instructions on how and where to return the relevant product to Us.
• 3. Please send the relevant product, marked with the reference number provided to you, to the address as soon as is possible and, in any event, in time to be received by Us within 30 days of your cancellation notice. We recommend that you obtain proof of postage for all returned products as We are not responsible for the non-delivery of products to Us.
• 4. You are required to take reasonable care of products that you wish to return at all times. Please ensure all products are returned in undamaged and original packaging, with all parts and manuals.
• 5. Non-faulty products: The product must be returned with the original packaging intact and sealed.
• 6. Faulty products: Where the product is returned unsealed, as a result of licensing restrictions you may only be entitled to an exchange for the same title (in the same format).

9. OUR LIABILITY & RESPONSIBILITY

We promise that all products purchased through the Site will correspond with their relevant description on the Site, and that they will be of satisfactory quality and fit for non-commercial, domestic use in the Territory as described in the manufacturer's specification. We also promise that We will carry out Our responsibilities with reasonable skill and care. We do not make any other promises or warranties about the products, or Our performance of the responsibilities assigned to Us in these Terms.

Save in the case of death or personal injury due to Our negligence or where We have acted fraudulently, Our total liability to you for any losses suffered by you will be limited to either the amount paid by you for the purchase of the relevant product, or to the provision of a replacement of the product concerned (where the original is returned to Us).

We accept no responsibility for any loss or damage caused by Us (or Our employees, agents or sub-contractors) where such loss is: a) not a foreseeable result to both you and Us (as at the time that you submit your order) of a breach of the relevant legal duty by Us; b) related to a business; or, c) related to loss or damage to premises or property unless caused by Our negligence or wilful misconduct.

The above limitations on Our liability do not affect your non-excludable statutory rights as a consumer.

You are responsible for the use of products that you obtain from Us. We exclude all liability to the extent permitted by law, for any costs, losses or damages resulting from or related to your use or attempted use of the products in countries outside the Territory.

Except in respect of a payment obligation, neither of us will be liable to the other for any failure to perform any obligation owed to the other due to causes beyond its reasonable control, for example, industrial disputes, fire, storms, failings of the internet or public communications networks, or technical difficulties.

10. INCONSISTENCIES

In the event of any conflict between these Terms and the Web Site Terms and Conditions, these Terms shall prevail to the extent that such conflict relates to the sale of products on the Site.

11. YOUR FURTHER OBLIGATIONS

You agree that you will not use the products for any commercial or illegal purpose or for any other purpose prohibited by these Terms or by the manufacturer's specifications.

You agree to abide by the terms of any copyright notice contained on any DVD or other product, for example, the prohibition on a) copying any DVDs; b) renting or otherwise supplying DVDs to third parties; or c) allowing minors to view unsuitable material. You must ensure that the health of viewers will not be adversely affected by the viewing of titles that you purchase (for example, epileptics watching films or games containing strobe lighting).

If you breach these Terms your permission to use the Site terminates immediately. We may also suspend or cancel your right to use the Site at Our discretion if We deem it appropriate. Any termination or suspension of your use of the Site will not affect either your or Our responsibilities to each other. We shall not be liable for any loss or damage from the illegal, incorrect or inappropriate use of the Site or the products purchased through the Site by you or anyone else.

12. WAIVER & SEVERANCE

Any failure, or delay by Us in exercising any right or remedy under these Terms shall not prevent Us from being able to enforce that, or any other, right or remedy at a later time. If any provision of these Terms is held to be invalid or unenforceable by any court or other competent authority, all other provisions will remain in full force and effect.

13. ASSIGNMENT

You agree that We may assign any of Our rights and/or transfer, sub-contract or delegate any of Our obligations under these Terms. Where We do so, We will take steps to ensure that it does not affect your ability to rely on the rights that you may have under these Terms. These Terms are personal to you and are entered into by you for your own benefit and not for the benefit of any third party – you may only transfer or assign your rights under these Terms with Our prior consent, which We will not unreasonably withhold.

14. GOVERNING LAW

These Terms are governed by and are to be construed in accordance with English law. You agree that the courts of England, Scotland and Wales shall have the exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms.